
| 1. Do I need to register a PayPal, PayDollar or KPay Merchant Account? Yes. iEvent does not provide fee collection services. Event organisers must contact PayPal, PayDollar or KPay to open a merchant account. |
| 2. Are there any service fees for using online payments? PayPal / PayDollar / KPay do not charge registrants a service fee, but they do charge the merchant. After deducting fees, the remaining balance is transferred to the merchant’s account.
|
| 3. If we don’t have a PayPal, PayDollar or KPay Merchant Account, does iEvent provide fee collection services? iEvent does not provide fee collection services. |
| 4. [PayPal] Can registrants pay without a PayPal account? Yes. Registrants can pay directly using a credit card (VISA, Mastercard, UnionPay) without registering a PayPal account. |
| 5. Our company already has a payment gateway with a specific bank. Can it be used with iEvent? Not currently supported. iEvent supports PayPal, PayDollar or KPay. |
| 6. Does iEvent charge extra for using online payments? iEvent does not charge extra. However, PayPal / PayDollar / KPay service fees apply:
|
| 7. Do I need to provide PayPal, PayDollar and KPay payment options? No. You can offer any one of them, or several. |
| 8. [KPay] How can registrants pay? Registrants choose how to pay on KPay’s checkout page: credit cards (VISA, Mastercard, UnionPay, American Express, JCB), AlipayHK, Alipay, WeChat Pay, FPS, PayMe, Octopus, UnionPay QuickPass, Apple Pay and Google Pay. The methods available depend on what the organiser has enabled with KPay. |
| 9. [KPay] Can we refund registrants from iEvent? Yes. From the registration record in the iEvent admin panel, you can refund a KPay payment in full or in part, and the result updates automatically. After a full refund, the registration becomes “Refunded” and its place is released. |
| 10. [KPay] How do we get KPay set up? Apply to KPay for an online payment merchant account, then send iEvent your merchant ID (MID). We will link it to iEvent and set it up for you. |